> NOTE: This will only transfer notes and sessions still on your Pulse™ smartpen. > We can try renaming the data folder to resolve your issue. > Why is the audio file not downloading from the pen to my computer? Is there any way to force a download, or otherwise extract it from the pen? Also, the pen reflects the correct amount of time remaining (that is, it indicates that I actually used 2+ hours of my remaining recording time). (It shows 0 bytes for the audio file under Paper Replay Recordings.) However, the audio is clearly on the pen - I can click anywhere on my paper notes and the pen plays properly and shows the correct time. The paper notes from each session transferred properly to Livescribe Desktop, but the audio from the first session will not. I created two separate sessions today, both over two hours long. > I can't find a solution to this issue in either the Knowledge Base or the forums, hence this letter. (In the second set of instructions, the Livescribe rep defaulted back to Windows nomenclature.) I wrote to Livescribe and received instructions - kind of tedious, but they worked. The other time, no audio had been transferred. I eventually found that if I wrote and recorded more on that particular page, it forced the pen to re-download (upload?) the page and it now had the audio attached (i.e., notes were green). Check the Audio Sessions list to see if the audio file is there. In one case, the audio had indeed downloaded but just wasn't "attached" to the handwritten notes. I've had this happen on a couple of occasions (on a Mac, BTW), fiddled around with various things, and eventually got the audio connected with the notes on the computer.
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